Privacy Policy

Welcome to ICCI. We provide industrial pre-commissioning, maintenance, specialty cleaning, engineering, and related industrial services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit useicci.com, request a quote, contact us, apply for employment, or otherwise interact with us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site or avoid submitting personal information through the Site.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you choose to provide, including:

• Contact details such as name, company name, job title, email address, phone number, and mailing address
• Information submitted through contact forms, request-a-quote forms, schedule-a-call requests, email, phone, or other communications
• Project or service inquiry details, such as facility or project location, requested services, project timing, technical requirements, and other information you choose to share
• Customer, vendor, supplier, contractor, or business partner information, including billing contacts, invoicing details, purchase order details, and related business records
• Any other information you voluntarily provide when communicating with ICCI

1.2 Careers and Applicant Information

If you apply for a position or submit career-related information, we may collect:

• Resume or CV details, employment history, education, skills, certifications, licenses, and qualifications
• Contact information, references, availability, work authorization information, and information shared during the recruitment process
• Safety, training, or role-related information where relevant to evaluating a position or meeting job-site requirements

1.3 Information Collected Automatically

When you visit the Site, we may automatically collect certain technical and usage information, including:

• IP address, browser type, operating system, device type, and device identifiers
• Pages viewed, links clicked, time spent on the Site, referring URL, and exit pages
• Cookie identifiers and similar tracking technology data
• Approximate location information derived from your IP address

1.4 Information from Third Parties

We may receive information about you from third parties, such as customers, vendors, service providers, analytics providers, business directories, publicly available sources, social media platforms, or advertising platforms when you interact with our pages, advertisements, or online profiles.

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, maintain, and improve the Site and our services
• Respond to quote requests, project inquiries, contact forms, emails, phone calls, and support requests
• Evaluate project needs, prepare proposals, coordinate service delivery, and communicate with customer or vendor representatives
• Manage business relationships, contracts, purchase orders, invoices, billing, and related records
• Evaluate job applicants, communicate about career opportunities, and manage recruitment processes
• Send administrative messages, service updates, and promotional communications where permitted by law
• Analyze Site usage, improve user experience, measure marketing effectiveness, and maintain website security
• Detect, investigate, and prevent fraud, unauthorized activity, security incidents, or misuse of the Site
• Comply with legal obligations, enforce our rights, and protect the rights, property, safety, and interests of ICCI, our customers, and others

3. Cookies & Tracking Technologies

We may use cookies, pixels, web beacons, analytics tools, and similar technologies to operate the Site, understand visitor activity, improve performance, and support marketing or advertising activities where enabled. Cookies are small data files stored on your device. You can control cookie settings through your browser; however, disabling cookies may affect some Site functionality.

We may use the following categories of cookies and tracking technologies:

• Strictly Necessary: Required for core Site operation, security, page loading, and form functionality
• Analytics: Help us understand how visitors interact with the Site and how content performs
• Functional: Remember choices or settings that improve your experience
• Marketing: Help deliver or measure relevant advertising, where such tools are used

If required by applicable law, we will provide additional choices for certain cookies or tracking technologies. You may also opt out of some advertising or analytics tools through browser settings, device settings, or industry opt-out mechanisms.

4. Sharing of Your Information

We do not sell your personal information for money. We may disclose personal information in the following circumstances:

• Service Providers: Vendors that help us operate the Site, host data, provide analytics, deliver email, support recruitment, process business records, or perform other services for ICCI
• Business and Project Partners: Customers, suppliers, contractors, consultants, or other parties when reasonably necessary to respond to your inquiry, evaluate a project, provide services, or manage a business relationship
• Professional Advisors: Attorneys, accountants, insurers, auditors, and other advisors where needed for business, legal, or risk-management purposes
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets
• Legal Requirements and Safety: When required by law, subpoena, court order, government request, or to protect the rights, property, or safety of ICCI or others
• With Your Consent: For any other purpose disclosed to you with your consent

If our use of certain marketing or advertising technologies is considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, you may have the right to opt out as described in Section 7.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, providing services, maintaining records, supporting recruitment, complying with legal obligations, resolving disputes, and enforcing agreements.
When information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by applicable law. You may request deletion of certain personal information by contacting us using the details in Section 13.

6. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, authentication requirements, encrypted transmission where appropriate, secure storage practices, and periodic security reviews.
No method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights & Choices

Depending on your location and applicable law, you may have rights related to your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of certain personal information
• Portability: Receive certain information in a portable, machine-readable format
• Objection or Restriction: Object to or restrict certain processing activities where applicable
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt Out of Marketing: Unsubscribe from promotional emails using the link provided in those emails
• Opt Out of Sale, Sharing, or Targeted Advertising: Exercise opt-out rights where required by applicable U.S. state privacy laws

To exercise a privacy right, please contact us using the details in Section 13. We may need to verify your identity before completing certain requests. We will respond within the timeframe required by applicable law.
You may also control certain cookies and tracking technologies through your browser or device settings. Where applicable, we will honor legally required opt-out signals or provide other available opt-out methods.

8. Sensitive Information

Please do not submit sensitive personal information through general website forms unless we specifically request it for a legitimate business, recruitment, safety, legal, or project-related purpose. If sensitive information is required, we will use it only for the purpose for which it was provided and as permitted by applicable law.

9. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

10. International Data Transfers

ICCI is based in the United States. If you contact us from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where we or our service providers operate. These locations may have data protection laws that differ from those in your jurisdiction.
Where required, we rely on appropriate safeguards for international transfers, such as contractual protections or other mechanisms recognized by applicable law.

11. Third-Party Links

The Site may contain links to third-party websites or services that ICCI does not operate or control. We are not responsible for the privacy practices, content, or security of those third-party websites or services. We encourage you to review the privacy policy of every site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, regulatory, or business reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide notice by email or a prominent notice on the Site.
Your continued use of the Site after the effective date of an updated policy means you acknowledge the revised policy.

13. Contact Us